Return & Exchange Policy
We stand by every product we offer. Each order is shipped from our facility with extra care. If you are not satisfied with your purchase upon arrival, please contact us immediately and we will correct the situation.
How can I make a change or cancel my order?
To make a change or cancel your order, please contact our Client Service Team. Your change or cancellation must be placed at least 24 hours in advance of the shipping date. Orders cannot be cancelled or changed on the day they are shipped from our facility.
Returns are not accepted without a Return Authorization number. Please include the reason for returning the item with your return. Please retain your packing slip.
Packing slips are required for all order adjustments and returns. Please contact our Client Service Team before shipping your return to receive your Return Authorization number.
How do I return a defective product?
Villa Gabriella only sells products we stand by. It is possible, however that an item purchased may not be perfect. You may exchange defective items within 30 days of purchase. All returns must be accompanied by a packing slip. Items must be shipped back by ground UPS or US Postal Service and insured for the purchase value of the item. Shipping costs will be refunded. Please return merchandise in the original shipping box.
What if my merchandise arrives damaged?
If you receive a damaged or broken item, please call our Client Service Team immediately to receive a Return Authorization number. We cannot issue refunds if a complaint is not filed within 24 hours of receiving merchandise. Please retain the shipping box until the return has been processed.
Can I return a gift I've received?
Any items received as gifts may be returned for credit only. Please contact our Client Service Team for assistance.
All Villagabgriella.com transactions take place on a secure server. Your information is encrypted before it is sent through the Internet.
If you don't feel comfortable sending your credit card information over the Internet, not a problem. Please Call 847.232.2828 and we will happily take care of your order over the phone.